FAQ's

Do we have a physical store?

No we don’t, we operate as an online store only, we courier nationwide. We operate from our offices in Centurion, Pretoria.

 

I stay in gauteng, can I collect from your offices?

Sure thing! Ensure prior arrangements are made for collection, collections are free.

 

Do you accept payments on delivery?

We accept payments (cash or card) on delivery in certain areas, and on certain products. Please check with us to see of you fall into one of the qualifying areas.

 

How long does shipping take?

 

Our focus is to get your products to you as soon as possible, depending on the area you are located and the product that you purchase, delivery could be between same day delivery to 5 days. 5 day delivery times generally pertain to out lying / rural areas.

 

Why don’t you offer free delivery?

Instead of trying to work our delivery fees into each product, we prefer to keep our product costs low, and charge separately for your delivery. We’ve partnered with some of the best courier and shipping companies so that we have piece of mind, quick and hassle free deliveries.

 

Do your products come with a guarantee?

Yes they do! All our products come with a minimum 1 year guarantee, unless stated otherwise. Please retain your invoice for guarantee purposes so that it makes the process seamless.

 

When does my guarantee become invalid?

In order for any gas appliance guarantee to be valid, the product would need to be installed by a registered gas installer. A Certificate of compliance is also a prerequisite. With regards to any other product, provided there is no blatant misuse or negligence on the clients behalf, we would be more than willing to swop out your product for a new one or refund your money.

 

I have ordered online but not received my order, what should I do?

Get in touch with us, make sure to have your name or order number handy, so that we can properly track your order.

 

Can I get a discount on a bulk order?

We consider any purchase of 10 or more of one particular product a “bulk purchase”, depending on your product, delivery address and frequency, we would be willing to work out a specific deal for you. Send us an email quote request and we will get back to you with pricing.

 

I am interested in reselling your products, can I become a reseller?

We have many wholesale customers, and our product ranges include, homeware, clothing, gas products, camping equipment, fishing equipment, appliances etc, get in touch with us, create a customer account number and get access to our wholesale products and prices.